What You Can Expect Working With Integrity Masonry

We believe homeowners should know exactly what they’re getting — before work begins, during the project, and after it’s complete.

That means:

• Clear, itemized estimates

• Honest recommendations (not upsells)

• Professional workmanship backed by a written warranty

• A clean, respectful jobsite

How Our Quotes Work

Initial Contact
You reach out with details or photos of the issue.

Assessment
We review the scope and determine if a site visit is needed. In most instances a site visit is required.

Clear Written Estimate
You receive a detailed breakdown of:

• Scope of work

• Labour & Materials

• Any known risks or variables

No Pressure
Take your time. Ask questions

What Makes Our Estimates Different

• We price based on estimated time and materials, access, and long-term durability — not just surface appearance

• We don’t cut corners to come in at the lowest price

• If something is outside our expertise (e.g., non-masonry elements), we’ll tell you upfront

Why Masonry Quotes Can Vary

Masonry repair is not one-size-fits-all. Pricing depends on:

• Relevant variables behind the visible damage

• Material matching requirements

• SafeAccess requirements – Scaffolding

• Longevity of the repair approach

Lower quotes often:

• Skip proper prep work

• Use mismatched materials

• Offer short-term fixes

• Add additional costs after project start

We focus on doing it once, and in accordance with the latest Building Code requirements.

Our Workmanship Guarantee

We stand behind our work.

• All workmanship is backed by a written warranty

• Warranty coverage depends on the type of repair and conditions, with 2, 5, 10, and even 20-year or greater warranties in some instances. 

• We will address any workmanship-related issues within a reasonable timeframe, guaranteed.

What Our Warranty Covers

• Defects in workmanship

• Installation-related issues

• Building Code compliance guarantee

• Premature failure due to improper application

What It Does Not Cover

To be transparent, warranties do not cover:

• Movement or shifting of existing structures

• Water intrusion from unrelated building components

• Pre-existing structural issues beyond the repair scope

• Natural weather-wear over time

Why This Matters

Many masonry issues are tied to underlying conditions, not just surface work.

We’ll explain:

• What we can guarantee

• What we cannot control

So you can make an informed decision.

During Your Project

• Professional, respectful crew, lead by a Red Seal Certified Mason

• Protection of surrounding areas where required

• Clear communication if conditions change

• Focus on quality over rushing

After Completion

• Site cleaned and materials removed

• Final walkthrough (where applicable)

• Ongoing support if questions arise

Honest Scope Limits

We don’t take on work that falls outside our expertise.

For example:

• Certain non-masonry systems

• Work where Building Code compliant repair isn’t feasible

• Most landscaping projects

If we’re not the right fit, we’ll tell you.

Get a Clear, Honest Estimate from Integrity

If you’re dealing with:

• Cracked or deteriorating brick

• Chimney damage

• Failing mortar joints

• Wall system moisture control failures